Q: How long does shipping take? A: South Africa: 4–7 business days. International: 7–15 business days.

Q: Do you offer free shipping? A: Yes — on orders over R800 (South Africa) or $50 (international).

Q: What payment methods do you accept? A: PayPal, credit and debit cards, and additional local payment options where available.

Q: Can I track my order? A: Yes — tracking information is emailed when your order ships.

Q: How do I return an item? A: Email support@the-pampered-pets.store within 14 days of delivery to start a return. 

Q: Do you ship internationally? A: Yes — we ship worldwide. Customs fees may apply and are the buyer’s responsibility.

Q: How can I contact you? A: Email support@the-pampered-pets.store or use the contact form on our Contact page.

Q: Do you offer bulk or wholesale orders? A: Yes — email support@the-pampered-pets.store with your inquiry and we’ll respond with pricing and terms.

Q: Are your products safe for pets? A: We select products from reputable suppliers and avoid items with known safety issues. If you have concerns, contact us for details about specific products.